"The sister event to its highly successful U.S. counterpart, Customer Contact Europe connects senior decision makers with the leaders in the European contact centre industry, which of course includes our talented Sword ciboodle team! Using a proven networking model, the event is unlike any other you will attend. Social evenings, straight-to-the-point speed meetings and no-nonsense Sword ciboodle product showcases ensure significant added value without the unnecessary clap trap."

Rachel Tait, Sword ciboodle Events Manager

Frost & Sullivan's Customer Contact 2008 Europe is where you need to be to get the latest strategic, tactical and operational information you need to drive customer satisfaction and excellence in the contact centre. It delivers thought leadership, tools and techniques to make it happen, and dives deep into success factors, including your people (agents are your most valuable asset), the processes (and the metrics that drive them), and the enabling technologies (underlying it all).

For more information, and to visit the event website, please click here.