Latest and Greatest... Centre Stage at Gartner's London CRM Summit 03 March 09 Edited highlights of Sword Ciboodle's keynote speach at Gartner's London CRM Summit. Watch Now  Serving them right:Maximizing the value of customers in a downturn and beyond 17 March 09 with Paul Greenberg Download the Webinar (MP3) Download the slides Video Using process thinking to transform the customer experience across the enterprise.21 August 08 Watch full Podcast with slides Download the Podcast (MP3) Webinar on 1to1media.com  CEM and the Downturn 17th March 2008 Frank Kirwan, former strategy director of one of the world's five largest banks, presents evidence that a kneejerk reaction of cost cutting isn't always the right answer - especially in a downturn. Watch Frank's Video Get Frank's Slides Read Frank's Article Request a session with Frank Downloads The first CEM Benchmark Research 28th November 2008 Download Ventana Research report which illustrates the massive business benefits organisations ae missing by not deploying CEM principles.  Aberdeen Group PodcastCustomer Experience 101:Strategies tactics and weapons for successful CEM initiatives Listen now on ITOAmerica.com Download PDF  BPM Focus:Business Processes and Customers - Difficult Domains to Integrate Download Now  ebizQ:Using Business Processes to Improve Customer Experience Read More More Think Customer:A customer centric blog that is a must read for the executives who lead the customer cause at their company Read More  PGreenblog:Focused around the collaborative customer experience and the new business models that CRM fosters Read More  Customer Experience Matters:Resource focusing on customer experience, operated by Bruce Temkin, Principal Analyst at Forrester Read More   Latest from Twitter
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