Here at Sword Ciboodle we are very proud of our all-star team, and we’re not ashamed to say that we host some of the cleverest, craziest, success stories out there… With new and existing client projects continuing to flood in, we are on the look out for more madly brilliant future ciboodlers to join our merry crew!
So rather than sit here and tell you how awesome we are, we got some of our top talent to tell it to you straight what a career in ciboodle would hold for you:
To view all our videos, visit our youtube channel by clicking here
Have we tickled your fancy yet? If so, check out out latest vacancies here, and then send your resume and covering letter us here. We’re looking forward to hearing from you!
Recently I’ve become a ‘yelper.’ For those not in the know, www.yelp.com is an ‘online, urban city guide’ where anyone, anywhere can post a review on products and services ranging from restaurants to vets to state run facilities. I initially used the social review site as a guide for restaurants, hairdressers, places to watch the Chicago Bears hopefully romp home to victory. However, in the last few weeks, I’ve graduated from freshmen yelper, to at least sophomore grade, as I’ve also been writing reviews based on my experiences.
To date – I’ve written three reviews. Of these, only 1 was good…. And to be honest, I only put that one in incase anyone stumbled across my profile and thought that I was a typical whining Brit. So, do we provide reviews as a cathartic form of getting a bad experience out of our system? Or do we do it to provide honest feedback to the company and future patrons in the hope of improvements being made or to save someone from the same fate?
I can think of many reasons to celebrate this week…ok, so those of you who are familiar with my sunny demeanour will know that I don’t need much of an excuse to raise a glass.
October is breast cancer awareness month – time for fundraising and donations and to dig out our ‘pink’ pants (US version) to honor of the one in nine women who will fight breast cancer at some point in their lives.
Today is John Lennon’s birthday – the man who as a performer, writer, or co-writer is responsible for 27 number one singles and who, as part of the Beatles, won 7 grammys and 15 Ivor Novella awards (Yes, I am Liverpudlian. And yes I am a massive Beatles fan so I could go on…)
This week is also National Customer Service week. Now in its 18th year, this is time that many companies around the world will use to honor individuals and companies who go beyond the call of duty to champion extraordinary customer service and support. Hopefully companies (including you, American Airlines) will also take advantage of this week to reflect on and/or rethink your approach to your customers’ experience. This was certainly front of mind for those contact center folks I met at CCExpo a few weeks ago – How can they focus on their customers’ experience when their own is so bad, littered with a myriad of desktop applications to respond to even the most basic requests? Sheesh…