Never one to do things by the book, and because I’m a big fan of saving the polar bears, rather than send out traditional holiday cards this year we pinned down Paul White, our CEO of Sword Ciboodle Americas, and with his trusty Bulldog Winston he has done a video holiday message. You can view the video below.
In case any of you are living under a rock, the holidays are fast approaching. Therefore, what better time of year to spread some Ciboodle cheer! So go make yourself a cup of coffee, sit back and courtesy of some of our fabby ciboodlers watch our 2010 outtake reel!
Enjoy, and happy holidays from everyone at Sword Ciboodle!
In recent weeks, contact center heaven and contact center hell has been a hot topic around the water cooler here at Ciboodle HQ. We’ve been around for a while (yeah i know, we look young for our age!) and have seen it all – the good, the bad, and the plain downright ugly. However, we’ve also seen that whilst some organizations believe making that leap from a contact center that inspires fear and loathing, to one that satisfies and inspires all those that come into contact with it is more trouble than it’s worth, there are others that make massive strides towards saving money while improving customer experience in a relatively small timeframe.
If you read my previous blog titled “When does Ray Wang Sleep”, you’ll know that some very powerful information can be derived from social media data. In this post, I’m delving into how to make use of that kind of power to more effectively engage your customers. Continue reading…