Mind-numbing complexity, combined with a lack of resources has created a ’situation’ in corporate IT: $2.5 Trillion – 70% of the global IT budget – is spent just making sure the status quo works. Your customers expect better – status quo does not cut it anymore!
Its time to reduce complexity and focus energy on projects that will help businesses innovate, adapt to the needs of the hyper-connected customer and focus on their jobs to be done; it always needs to be about the customer, no? With this in mind, Ciboodle are partnering with IBM, as the PureSystems initiative does just that, helps you to turn the focus to the customer.
”Sword Ciboodle is now working with IBM as a certified IBM PureSystem Business Partner to introduce a new category of computing,” said Bruce Maule, director business partner programs, IBM systems and technology group. ”This category incorporates expert integrated systems to fundamentally change the experience and economics of IT.”
Sword Ciboodle is excited to participate along side IBM, pioneering a new era of computing that will help simplify the complexity and fundamentally transform the internal experience and economics of enterprise information technology. Your IT team is worth thinking about because everyone plays a role in regards to enhancing customer experience. The IBM Expert Integrated Systems is a new category of smarter computing that combines the flexibility of a general purpose system, the elasticity of cloud and the simplicity of an appliance – Ciboodle expertise is part of the solution.
In case you are wondering, IBM PureSystems is a new family of expert integrated systems offered by IBM that combines hardware, software and expertise into one solution. The cool thing here is that this new system will simplify IT infrastructure by tackling the biggest, consistent IT pain points. Ciboodle bought into the idea early, and we excited to be taking part.
“Congratulations to Sword Ciboodle for being among the early adopters of IBM PureSystems,” said Michael Riegel, vice president of global ISVs, IBM “This will enable them to offer an industry leading solution to clients in a way that cannot be matched by competitors.”
The Ciboodle Platform provides a powerful framework for deploying and managing an integrated, multi-channel Contact Center Solution. Built and proven to scale in high volume multi-channel customer implementations, the platform conforms to all common non-functional standards and enterprise best practices.
The Ciboodle Platform is enabled on both IBM PureFlex™ System and IBM PureApplication™ System. The IBM PureFlex™ System combines compute, storage, networking, virtualization and management into a single infrastructure system that is expert at sensing and anticipating resource needs to optimize your infrastructure. The IBM PureApplication™ System is specifically designed and tuned for transactional web and database applications. Solutions enabled on the PureApplication System are packaged into patterns of expertise built for a cloud environment and easy deployment.
Sword Ciboodle 3.x Application Pattern for IBM PureApplication System and the virtual appliance pattern for IBM PureFlex System will soon be available for download.
Built to provide a solution for today, with a close eye on tomorrow’s challenges.
Learn more about the IBM PureSystems