Marketing Team

‘That’s just the way it is around here!’ – why cultural and geographical differences are no excuse for poor customer service

Having lived in Asia continuously for the past eight years, I have learnt much about the respective cultures of this unique part of the world. In particular, I have learnt the ancient and treasured South East Asian virtue of patience. Indonesians, for example, are seemingly and comparatively patient by design, whereas I’ve never truly regarded patience as virtuous. In my mind, “hurry the heck up” should be awarded more prestige and honor. So, you can imagine this has been a journey of self-discovery and learning for me, especially as a life-long self-diagnosed sufferer of ADD. Now, what I was talking about?

Continue reading…