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- Tech staff form scrum to ensure project performance
- Sony Europe beefs up CRM with Sword Ciboodle
- Sony consolidates its CRM application
- Paul Greenberg cites Sword Ciboodle as his 'Find of the Year'
- What exactly is a “360-degree view of the customer”?
- Bridging the customer relationship void
- The Top 10 Call Centre Technology for 2009 - the results
- Call Centre Helper Magazine covers Marie Curie success
- Queensland Police builds "non-urgent" contact centre
- Queensland Government Departments Select Sword Ciboodle
- Sword Ciboodle Rolls Out a Correspondence-handling project for BGL Group
- A List: CRM(ish) Reading Worth it.
- Supercharge Crm With Three Technologies
- What To Look For When Buying A Contact Centre Desktop Application
- Healing the Sick
- Making Contact
- Vistaprint Rolls Out Sword Ciboodle
- Adapting to Change with BPMN
- How CEM can nourish lean CRM
- Supercharge Your CRM
- The Key to Keeping Customers Is Getting to Know Them
- Outbound becomes the in-thing
- CRM Provider Sword Ciboodle IDs Insurance as a Hot Market for Customer Service Technology
- Insurance a hot market for customer service technology
- Sears Transforms the Contact Center Experience
- Crossing the Pond
- Sword Ciboodle a Top 15 enterprise CRM product
- Agents of Change: CCF Roundtable
- Admiral Group Selects Sword Ciboodle
- Admiral selects software provider
- Admiral sees new CRM platform on the horizon
- Sword Ciboodle Makes Gartner's Magic Quadrant
- ISM's Top 15 Arrives - and Exceeds 15
- CRM: Complex Needs, Challenging Responses
- The 2009 CRM Service Awards: Rising Stars -- Sword Ciboodle: Crossing the Pond
- Focus on Customer Wins in Downturn
- Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
- Sword Ciboodle - Yes, That's Their Real Name
- CRM: Complex Needs, Challenging Responses
- Gartner CRM Summit: Vendors Vs Gartner
- Comparethemarket.com owner to roll out new CRM system
- Comparethemarket.com parent BGL invests in new CRM platform
- Sword Ciboodle Offer Timely Customer Loyalty Tips
- Process: The Key to Customer Centricity
- Improving First-Contact Resolution in a Multichannel Environment
- Customer Experience 101: Strategies, Tactics and Weapons for Successful CEM Initiatives
- Sword Ciboodle Receives British Notice
- The Top 10 Call Centre Software
- Baby food giant enhances multichannel CRM
- On guard! Sword Ciboodle passes Forrester test
- Focus on the customer and win in the downturn
- Crunching the data
- The Big Question: Vendors' Views - Instalment Six
- Looking for U.S. growth with biz software
- Sword ciboodle takes Chicago
- CRM Ambitions for North America Spur Sword Ciboodle's Chicago Office
- The king of the call centres
- Sword ciboodle Cited As A Strong Performer In Enterprise CRM Suites
- Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
- Organisations falling short in delivering the 'customer experience'
- How to profit from customer intelligence in a downturn
- ciboodle features in 2008 CRN Emerging Vendors
- Nine tips for operation success in the call centre
- Using Business Processes to Improve Customer Experience
- As customers are ultimately the key to success for any business, CRM programmes are becoming more an
- Scottish Water hires Atos Origin and Graham Technology to improve its connections service
- Award-winning CRM from Standard Bank
- Graham Technology re-named ciboodle
- Graham Technology becomes ciboodle
- Graham name is history after ciboodle deal
- Scottish business must learn to love the shock of the new way of the world
- South Africa's Standard Bank Shares Its Award-Winning Strategy
- Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
- Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
- Graham Technology Plotted On Gartner's Magic Quadrant For CRM
- CRM Excellence Award Given to Graham Client Standard Bank
- Standard Bank Wins Gartner CRM Excellence Award
- Standard Bank Wins Gartner CRM Excellence Award
- Graham Technology strikes deal with outsourcer Ventura
- Ventura Selects ciboodle
- Ventura Selects Ciboodle to Enhance Outsourced Customer Management Offering
- Eskom wins Gold BPM Award for work with Graham Technology
- South African Energy Giant Eskom Wins Gold Award
- Crazy John's rolls out ciboodle CRM
- Crazy John's uses CRM to manage Telstra split
- UK's Graham Technology rolls out CRM for Crazy John's
- CRM + BPM: A Match Made in Heaven?
- Contact Center, Platform for Estate Agent Portal Delivered by Graham
- Graham Technology powers HIP automation website
- Graham Technology powers HIP automation website
- 3 keys to the digital future
- Scotland "needs to map out" a hi-tech strategy
- The debt mountain
- Lock the customer, not the phone: stopping telco churn
- Vodafone Netherlands goes live with ciboodle
- Vodafone Netherlands goes live with ciboodle
- Vodafone Netherlands deploys ciboodle
- Falkirk council installs complaints handling system
- Falkirk council goes live with complaint handling system
- Graham's Ciboodle Used for CRM by Falkirk Council in Scotland
- Best of the Best
- What's the big fuss about process management in CRM?
- Scottish Council radically overhauls its contact centre
- Public Sector Roundup: Single contact for Scottish council
- Scottish council rolls out single 'customer interaction' platform
- ciboodle To Celebrate Successful First Year at Call Centre Expo
- ciboodle for the Contact Center Enjoys Successful First Year
- Ancient Perspectives and How They Should Motivate Us Today!
- PacifiCorp Upgrades Contact Centre With Graham Technology
- CRM DIY From Australia, SaaS in New Zealand, Danieli and Infor CRM, Graham and PacifiCorp, WorkLenz
- PacifiCorp upgrades contact centre with Graham Technology
- Forrester Calls Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investmen
- Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investments writes indepe
- Call centre IT systems are awful
- A brief history of contact centres: from costs to value
- Friends Provident Beefs Up Customer Service
- Friends Provident Buys Multi-Channel Customer Service Tool
- Friends Provident Rolls Out ciboodle for 'Six Star Customer Service'
- ciboodle the best product for delivering live interaction processes says independent analyst firm
- Forrester praises ciboodle
- CRM vendor Graham Technology Placed in Forrester report
- Graham Technology Offers a Strong Solution for Customer Interaction Processes
- Scottish Power recognised for online excellence by USWITCH
- USWITCH recognizes ScottishPower's Graham Technology-Driven Online Experience
- From Drones to Free Agents
- Making Customer Disssatisfaction Profitable
- CRM Technology with David Williams
- Graham Technology launches ciboodle in Africa
- Graham Technology opens Amsterdam office
- Graham Technology opens Amsterdam office
- Graham Technology launches ciboodle in Africa
- Graham Technology Cited as a Leader in Process-Centric CSM by Independent Analyst Firm
- Graham Technology cited as a leader in process-centric CSM by independent analyst firm
- Graham Technology Leads in Process-Centric Customer Service
- Speech recognition and natural dialogue with virtual agents
- CRM: a C-level conflict
- Telkomsel boosts contact centre software to accommodate growth
- Telkomsel boosts contact centre software to accommodate growth
- Graham Technology wins tender to improve customer service
- Scottish Council Improves Services for Citizens
- How credit can build on customer relationships
- Graham's CRM ciboodle Tapped for Falkirk Council
- Falkirk Council appoint CRM specialist to improve customer experience
- Graham rings the changes after £5m contract wins
- HIP PIP horray!
- Graham Technology and ESPC Combine to Meet the New Challenges in the UK Property Market
- Graham Technology Offers HIP Help Via ESPC
- It's all about building long-term customer relationships with ciboodle
- Is this the end for call centre managers?
- The burning question
- Mobile CRM Gets a Boost
- RNLI nets win on the move
- BCS Awards: Honouring Individual Excellence
- Juiced Up Self Help
- Hot Products: The best technology to watch out for in 2007
- West Dunbartonshire Council to Deploy Contact Centre CRM Software
- Ringing in the changes
- The whole kit and ciboodle for customer service
- Buying power
- The Full Kit and Kaboodle (or is it ciboodle?)
- New Software from Graham Technology
- Graham Releases out-of-the-Box CRM Bundle
- Graham Tech Announces CRM, Contact Center ciboodle
- Graham Technology takes aim at contact centres
- The whole kit and ciboodle
- "ciboodle set to boost Graham Technology."
- Press Releases
- Australian Unity selects Sword Ciboodle as platform for Customer Experience Management
- Sony Europe consolidates its CRM application with Sword Ciboodle and Dimension Data
- Sword Ciboodle voted a Top 10 call centre technology
- Sword Group acquires AgencyPort
- Sword Ciboodle set to quadruple its Chicago workforce following successful expansion into the U.S.
- Marie Curie turns to Sword Ciboodle for best patient service
- Queensland Government departments select Sword Ciboodle to deliver new contact centre project
- Sword Ciboodle delivers value in 15 weeks for BGL Group
- Sword Group Named to Software Magazine’s Software 500
- Sword Ciboodle focuses on speed at Call Centre Expo
- Vistaprint Rolls Out Sword Ciboodle for Enhanced Customer Support
- Sword Ciboodle join Australia's top CIOs to discuss Process-Centric CRM
- Insurance a hot market for customer service technology says Sword Ciboodle
- ISM names Sword Ciboodle a Top 15 enterprise CRM product
- Sword Ciboodle strikes deal with Admiral
- Sword Ciboodle Evaluated in Leading Industry Analyst Firm’s Magic Quadrant for CRM Customer Service
- Sword Ciboodle hailed as a Rising Star by CRM magazine
- Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
- BGL Group chooses Sword Ciboodle for advanced CRM
- Sword Ciboodle to demonstrate, educate and celebrate at Gartner CRM Summit
- Sword Ciboodle celebrates record year in Australia
- Sword Ciboodle Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
- Sword Ciboodle gets a new look for the road ahead
- Sword Ciboodle hosts executive lunch with Forrester Research
- Sword Ciboodle makes Top 10 call centre software list
- Nutricia rolls out Sword ciboodle for multi-channel CRM
- Sword ciboodle cited as the sole leader in process-centric customer service software by independent analyst firm
- Sword ciboodle seals strategic global partnership with Cognizant
- Sword ciboodle to demonstrate success at Call Centre Expo
- ciboodle.com gets dedicated U.S. version
- Sword ciboodle cited as a strong performer in enterprise CRM suites by independent analyst firm
- Sword ciboodle establishes Chicago HQ, expands leadership team
- ciboodle launches interact web resource
- ciboodle goes Crazy at the Australian Contact Centre Summit
- Ventana Research study finds organizations lacking in Customer Experience Management capabilities
- ciboodle set to star at Forrester IT Forum
- Graham Technology becomes ciboodle
- Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections
- Graham Technology funds computing science scholarship
- Graham Technology joins SWORD Group
- Graham Technology evaluated in Gartner's Magic Quadrant for CRM Customer Service
- Standard Bank wins Gartner CRM Excellence Award
- Graham Technology to take Gartner CRM Summit by storm
- GT-X becomes cPP
- Graham Technology to address key industry issues at European Contact Centre Week
- Ventura selects ciboodle to enhance outsourced customer management offering
- Eskom wins Gold BPM Award for work with Graham Technology
- ciboodle launched in Australia with Crazy John's deployment
- Graham Technology launches ciboodle.com
- Graham Technology powers HIP automation website
- Graham Technology customer a finalist for BPM Awards
- Graham Technology recognised at Scottish Software Awards
- Vodafone Netherlands goes live with ciboodle
- Scottish Council revolutionises contact centre with ciboodle
- Graham Technology up for multiple industry accolades
- ciboodle awarded Best Product at major industry event
- ciboodle to celebrate successful first year at Call Centre Expo
- PacifiCorp upgrades contact centre with Graham Technology
- U.S. to experience ciboodle at Gartner CRM event
- GT Strong Performer in Human-Centric BPMS For Banking & Investments writes independent analyst firm
- Friends Provident selects ciboodle to deliver "6 star customer service"
- ciboodle the "best product for delivering live interaction processes" says independent analyst firm
- ScottishPower recognised for online excellence by USWITCH
- ciboodle fever hits Edinburgh
- Graham Technology opens Amsterdam office
- Graham Technology launches ciboodle in Africa
- Graham Technology cited as a leader in process-centric CSM by independent analyst firm
- Graham Technology leads industry A-List in Cannes
- Telkomsel wins best call centre award
- Graham Technology identified in leading analyst firm's report on contact centre CRM technology
- Telkomsel boosts contact centre software to accommodate growth
- Graham Technology launches new contact centre software in Indonesia
- Falkirk Council to boost CRM with ciboodle
- Graham Technology shines at European Contact Centre Week
- AIB lands Gartner CRM award with help from Graham Technology
- Graham Technology and ESPC combine to meet the new challenges in the UK property market
- Graham Technology set to wow Gartner CRM Summit
- It's all about building long-term customer relationships with ciboodle
- Graham Technology to participate in Financial Services IT Directors Strategy Meeting
- West Dunbartonshire Council to deploy contact centre CRM software
- Indez delivers global enterprise search engine with support from Graham Technology
- Graham Technology feature in thought-leading public sector article
- Graham Technology unveils ciboodle: Flexible CRM for contact centres
- Australian Unity invests in Graham Technology
- Smart Telecom go-live with new contact centre solution from Graham Technology
- Second time's a charm for 'magic' technology firm
- Iain Graham Awarded Doctorate
- Graham Technology 'rev up' for busy events season ahead
- Graham Technology seeks software whizzes, applauded project leaders and canny analysts...
- Graham Technology Wins Prestigious Award
- Scottish technology firm exhibits a special kind of magic for technology analyst
- Scottish Technology firm create Celtic Connection for Irish Telco
- Technology Director named Young Director of the Year
- Graham Technology's headquarters featured in pan-European in-flight magazine.
- Smart Telecom develops strategic partnership with GT to implement new customer service system
- Graham Technology Explores Opportunities in Portugal and Spain
- GT Announces Availability of GT-X on Sun's Award-winning Solaris 10 on x64 Operating System
- Graham Technology Recognised for International and Individual Excellence
- Graham Technology Launches Usability Service for Contact Centres
- Graham Technology's CTO Chairs Leading Mobile Communications Event in Indonesia
- BBC Radio 4 invites Graham Technology to discuss Advances in Voice Technology
- Graham Technology Unveils New Product Release
- Graham Technology Announces Sun Java System Portal Integration
- Graham Technology Staff Hail India of Inchinnan Top Place to Work
- The Fastest Growing Telecommunications Company in the World Leads the Way with GT-X
- Global Telco Leaders Learn about Best Practice at Graham Technology HQ
- Graham Technology Drive into New Markets
- Graham Technology Appoints Financial Expert to Increase Industry Knowledge
- Home-Grown Operations Director Appointed at Graham Technology
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