After looking at several options, we chose Sword Ciboodle based in part on the company's excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organisations - we work very well together
Sean Melia, Associate Director, Programme Delivery, BGL Group
Sword Ciboodle has enabled us to stabilise our contact center operations and provide a scalable platform for growth and already results illustrate improved customer satisfaction scores and an overall reduction in the cost to serve.
Marcel Hemmings, Business Sponsor Contact Center Integration, SBSA
VHI Healthcare
Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.
Margaret Molony, Director of Information Technology, Vhi Healthcare
Within three months we have seen a big increase in sales numbers - an amazing achievement. Sword Ciboodle's knowledge and commitment has helped us realise our goals.