After looking at several options, we chose Sword Ciboodle based in part on the company's excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organisations - we work very well together

Sword Ciboodle has enabled us to stabilise our contact center operations and provide a scalable platform for growth and already results illustrate improved customer satisfaction scores and an overall reduction in the cost to serve.

Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.

Sword Ciboodle allows us to provide a fully integrated service and therefore a better experience for our customers

Within three months we have seen a big increase in sales numbers - an amazing achievement. Sword Ciboodle's knowledge and commitment has helped us realise our goals.