Enhanced referral system and improved reporting

Sword Ciboodle have delivered a single platform for managing contacts, allowing our customers to reach us at any time and by any channel. The solution will also help drive our business by providing customer insight that we never had before.

Stephane Lissillour, General Manager Contact Centres, Sony Europe

Enhanced referral system and improved reporting

We needed a solution that would be a strategic part of our organisation and give us a dynamic and flexible platform that we can build on as we go forward, With its process-based approach to building software, Sword Ciboodle will provide us with a solution that can grow and adapt to our changing environment.

Keith Floodgate, Assistant Director Business Development, Marie Curie Cancer Care

Enhancing Customer Support

Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.

Michelle Healy,
VP Design Sales and Service, Vistaprint.

Delivering World Class Customer Serivce

Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.

Margaret Molony, Director of Information Technology, Vhi Healthcare

Transforming Customer Experience

We chose Sword Ciboodle based in part on the company’s excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organisations – we work very well together.

Sean Melia, Associate Director, Programme Delivery, BGL Group

CRM and Contact Centre Solution

Complaints Handling Solution

Improving Customer Service and Efficiency

Business Transformation Through Process

Making Interactions Count

Home > Clients > Our Clients > Allied Irish Bank

Allied Irish Bank

Allied Irish Bank Website

Find out how Allied Irish Bank have worked with Sword Ciboodle to develop a campaign management solution that has empowered agents with the right customer information they required to maximise the success of targeted cross selling and up selling opportunities.

The new AIB inbound and outbound marketing platform joined up analytics, telephony and core banking engines to provide a closed-loop business that has increased sales, reduced training time and secured their competitive advantage through business agility and process innovation.