Enhanced referral system and improved reporting

Sword Ciboodle have delivered a single platform for managing contacts, allowing our customers to reach us at any time and by any channel. The solution will also help drive our business by providing customer insight that we never had before.

Stephane Lissillour, General Manager Contact Centres, Sony Europe

Enhanced referral system and improved reporting

We needed a solution that would be a strategic part of our organisation and give us a dynamic and flexible platform that we can build on as we go forward, With its process-based approach to building software, Sword Ciboodle will provide us with a solution that can grow and adapt to our changing environment.

Keith Floodgate, Assistant Director Business Development, Marie Curie Cancer Care

Enhancing Customer Support

Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.

Michelle Healy,
VP Design Sales and Service, Vistaprint.

Delivering World Class Customer Serivce

Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.

Margaret Molony, Director of Information Technology, Vhi Healthcare

Transforming Customer Experience

We chose Sword Ciboodle based in part on the company’s excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organisations – we work very well together.

Sean Melia, Associate Director, Programme Delivery, BGL Group

CRM and Contact Centre Solution

Complaints Handling Solution

Improving Customer Service and Efficiency

Business Transformation Through Process

Making Interactions Count

Home > Clients > Our Clients > Standard Bank South Africa

Standard Bank South Africa

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Find out how Standard Bank South Africa (SBSA) replaced their incumbent system with Sword Ciboodle to consolidate and stabilise their platform for future growth.

In replacing their old application with Sword Ciboodle, SBSA was able to stabilise their system and safeguard their customer contact centres against the risk of service and database loss.

Sword Ciboodle delivered this project in conjunction with Dimension Data their implementation partners in South Africa.

The SBSA solution was the overall winner at the Gartner EMEA CRM Excellence Awards 2008.

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Gartner Case Study

VP Gartner Analyst, Jim Davies, examines how SBSA used CRM to re-engineer its contact centre processes to improve the experience for its customers.

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Enhanced referral system and improved reporting

Enhanced referral system and improved reporting

Enhancing Customer Support

Delivering World Class Customer Serivce

Transforming Customer Experience

CRM and Contact Centre Solution

Complaints Handling Solution

Improving Customer Service and Efficiency

Business Transformation Through Process

Making Interactions Count

Standard Bank South Africa

Download Case Study

Gartner Case Study

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