Sword Ciboodle have delivered a single platform for managing contacts, allowing our customers to reach us at any time and by any channel. The solution will also help drive our business by providing customer insight that we never had before.
Stephane Lissillour, General Manager Contact Centres, Sony Europe
We needed a solution that would be a strategic part of our organisation and give us a dynamic and flexible platform that we can build on as we go forward, With its process-based approach to building software, Sword Ciboodle will provide us with a solution that can grow and adapt to our changing environment.
Keith Floodgate, Assistant Director Business Development, Marie Curie Cancer Care
Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.
Michelle Healy, VP Design Sales and Service, Vistaprint.
Delivering World Class Customer Serivce
Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.
Margaret Molony, Director of Information Technology, Vhi Healthcare
Transforming Customer Experience
We chose Sword Ciboodle based in part on the company’s excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organisations – we work very well together.
Sean Melia, Associate Director, Programme Delivery, BGL Group
We are excited to be undertaking the technology upgrade of our customer facing operations with Sword Ciboodle, with whom we have successfully worked for the past seven years
Nancy Kent, Managing Director, Applications and Corporate Security, Pacificorp
We have focused entirely on our people and processes and with Sword Ciboodle's software platform, we have been able to strip out waste and dramatically improve the customer experience.
Gabriel Kgabo, Divisional Customer Services Manager, Eskom
The mobile industry in Indonesia has grown rapidly and Telkomsel experienced a 60% leap in subscriber numbers in a year. Our competitors are now looking to Sword Ciboodle to see if they can follow our lead
