Call Center Summit

Managing a call center has its challenges. There’s pressure to do more with less and motivate and retain call center agents. Plus, how do you identify and choose the right technology for your organization in a sea of options? You need cost effective solutions that will impact your call center now.

The 4th Annual Call Center Summit 2009 provides tactical strategies for customer retention, employee satisfaction, and competitive advantage in the call center. 4 CEOs and 30 expert speakers will show you how employee engagement and development, tools and technology, and metrics all lead to increased productivity, higher customer satisfaction and retention, and lower costs.

Because you are a special contact of Sword Ciboodle, you will save 20% off the standard conference price by mentioning IUS_SWCIB_#2 when you register. Call 1-800-882-8684 today!