Sword Ciboodle Unbundled

How Sword Ciboodle fits together
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A video of how customer experience is easy with Sword Ciboodle
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Narrated animations demonstrating Sword Ciboodle's capabilities
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Sword Ciboodle Showcase and Sword Ciboodle Showreel use our old branding. We will be updating these shortly.

Intelligent Desktop: Web-based, collaborative and context driven work environment that provides a single point of access to all applications and a unified view of customers and their interactions.
Download Intelligent Desktop Spotlight
Case Handling: Dynamic, business defined filing system which groups together related work items and allows scheduling of follow up activities, multi channel alerts and escalation paths.
Download Case Handling Spotlight
Customer Management: Rich customer database designed for contact centres which can be used alone or together with existing organisation data stores.
Correspondence Handling: Manages and tracks inbound and outbound correspondence in real-time and provides consolidated view of all correspondence being processed by your business.
Collaboration: Conference facility that enables multiple users to view and amend the same information simultaneously regardless of location.
Exec Dashboard: Real-time visualisation of how operations are performing against targets.
FAQs: Offers agents context sensitive questions and answers that are based on the current processes in operations, the customer and agent detail.
Enterprise Integration: Service enabled architecture and pre-built connectors for many common enterprise applications and telephony platforms.

Case and Contact History: Eliminates channel silos by uniting all case and contact history in a single customer view. A detailed history of all inbound and outbound multi channel contacts including all associated data is instantly retrievable by clicking through interactive history logs.
Workflow: Multi-process, multi-channel and multi-brand work interface which allows work items to be pushed to, or selected by users.
Role Based Entitlement: Easy to use business tooling to allow organisations to both pre define and change real-time who has access to what when.
Product Configurator: Library of related product information that promotes configuration and management of product features, bundles, offers and constraints.
Sales Engine: Campaign execution capability that provides inbound and outbound sales scripting and fulfillment processing.
Operational Reporting: Allows operations, marketers, product line managers and team leads to configure a personalised view of the operations they control.
Scripting: Business defined and administered and entitlement driven prompts for agents to reference during customer interactions.
Interaction Manager: Routes multi-channel customer interactions to the most appropriate user or service.
Localisation: Built-in capability to allow all processes and user interfaces to be presented in many different laguages based on context