How Nicor National’s IT Team restructured customer service operations to engage employees, provide better service to customer and improve general business functions

Nicor National, a provider of home warranty and energy management plans, installed Sword Ciboodle software earlier this year to serve as a front end to nine legacy systems. The company is also using a Sword Ciboodle feature called the Recommender that provides agents real-time suggestions for selling additional products.

We chose Sword because their software was very capable of doing what we needed without a ton of customization and their team took the time to understand our business.