Other Customers

Health club brand with 270 clubs and approximately 3 million members worldwide.

http://www.ballyfitness.com/

Leading name in property marketing selling over £1bn worth of property a year

http://www.espc.com/

The ability to monitor the volume, type and status of complaints.

http://www.falkirk.gov.uk/

A leading independent provider of outsourced multi-lingual customer contact solutions.

Large UK charity turned to Sword Ciboodle for best patient service.

http://www.mariecurie.org.uk/

Collectively handling more than four million contacts annually through the call center.

http://www.police.qld.gov.au/

Leading name in property marketing selling over £1bn worth of property a year

Successfully integrating government services for Queensland Govt. citizens.

University in South Africa, with approximately 300 000 enrolled students.

Catering to the needs of the ~95,000 citizens and over 3,000 businesses.

http://www.west-dunbarton.gov.uk/

Queensland Police

Collectively handling more than four million contacts annually through the call center.

http://www.police.qld.gov.au/

Press Releases

Queensland Government departments select Sword Ciboodle to deliver new contact center project

Tuesday, 20 October 2009

Product's ability to deliver high quality customer service over multiple channels cited as a key factor in decision

Sydney, Australia – 20th October, 2009 – Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has been selected by two Queensland Government departments to deliver the CRM technology platform supporting operations of a new contact center to be shared by the Queensland Police Service (QPS) and Smart Service Queensland (SSQ). It is expected both agencies will collectively handle more than four million contacts annually through the new center.

Following a successful project scoping stage, Sword Ciboodle has been awarded the contract to roll out its award-winning CRM software across the new contact center.

Media Coverage

The ‘prehistoric’ top cop and his contact center evolution

Monday, 03 October 2011

Policelink is a dedicated multichannel, non-urgent police contact center intended to improve client service, as well as enhance operational capacity and integrated contact management…Through the various channels and services offered, the center has answered over one million calls since going live in July 2010.

Voice and Data

CRM the jewel in Policelink crown

Monday, 09 August 2010

Policelink will use the Ciboodle system to log calls coming into the contact center.

[Sword-Ciboodle's] CRM gives us significant advantages in the area of telephony integration ... with a highly configurable, well-structured system giving our staff the ability to handle calls 30 per cent faster than before.

Acting Superintendent Greg Flint, Queensland Police Service

Queensland Police builds "non-urgent" contact center

Tuesday, 20 October 2009

Sword Ciboodle's managing director for ANZ Brian Donn said he was "very excited to be working with the Queensland Government on these projects. "We look forward to designing a powerful platform for the new contact center," he said. (CRN)