What you need to know...
ScottishPower looked to enable a customer focused transformation across their Retail, SME and Industry & Commercial business groups – an operation spanning more than 7000 agents in multiple call centers that supports a multi-channel customer base of 5 million across more than 10 disparate lines of business.
ScottishPower has been running its core customer facing processes on the Ciboodle Business Process Platform since 1996. Exploiting Ciboodle’s multi-channel capabilities - write once, deploy anywhere, the Ciboodle Platform has scaled seamlessly with ScottishPower to meet user demand across many lines of business and many sales and service processes.
Achievements include:
We needed a partner with courage, innovation and commitment to deliver. Sword Ciboodle have a total team mentality – a complete focus on our goals and vision and with their technology, they can really make the impossible happen…






