Call to Excellence 2012 Conference in Melbourne

Call to Excellence 2012 Conference in Melbourne

AUS

19th – 20th April 2012, Hilton on the Park, Melbourne, Australia
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Customer Service and the way it is delivered has changed significantly in the past years. This two day event is all about enhancing your customers experience, multi-channel integration and the enhancement of operational efficiencies. Emma Smith, COO of Australian Unity will share insight into their customer transformation program, the importance of technology and the future of customer service. Sword Ciboodle will be also participating in the exhibition to share our expertise in the field of customer engagement. We are looking forward to see you there!

Sword Ciboodle Events Team
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SAS Premier Business Leadership Series

SAS Premier Business Leadership Series

US

25th – 27th October, Orlando, FL

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Are Marketing, Sales and Service groups not playing nice? Intelligence in the contact center can solve that. Senior Executives are tasked with grabbing more market share while enhancing profits, but face the daunting reality that Marketing, Sales and Services are usually on different pages. This in turn impacts what the customer experiences and directly impacts the bottom line. Come along to this event to learn all about how SAS + Ciboodle is bringing intelligence, and more, to contact centers across the globe.

Sword Ciboodle Events Team
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CIO Finance Summit

CIO Finance Summit

US

21st-24th August 2011, Scottsdale, AZ
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If the lingo of loans, savings accounts, and bank credit cards draws you in to a conversation like a moth to a flame then this event is for you! The CIO Finance Summit is an opportunity to meet and network with Finance IT leaders representing the largest and most innovative companies in North America.

The CIO Finance Summit will be busting at the seams with information to help technology executives develop a new approach to the changing market, strategic partnerships and innovations. Sword Ciboodle will be there full force to capitalize on the exchange of knowledge through educational forums and one-on-one meetings. This is an event not to be missed!

Sword Ciboodle Events Team
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Executive Customer Contact Exchange

Executive Customer Contact Exchange

IRE

16th – 18th April, Kildare, Ireland
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This event offers the world’s most advanced customer service and experience leaders, from across a range of B2C and B2B organisations. It is unique opportunity to discuss strategies and solutions to various customer contact issues. Meet the Sword Ciboodle team at this event and find out how we can help resolve your issues.

Sword Ciboodle Events Team
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CSC Global Sales Conference

CSC Global Sales Conference

US

April 22-25, Hilton Anatole, Dallas, TX

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CSC’s Global Sales Conference 2012 is an invitation-only event, with this year’s event focus being on the opportunities which exist in today’s ‘As a Service’ economy. Stop by our stand to learn how Sword Ciboodle and CSC are working together to redefine the customer service fabric in many large, global brands today. And of course to say hi!

Sword Ciboodle Events Team
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FST Media - 6th Annual Technology & Innovation – the Future of Insurance

FST Media - 6th Annual Technology & Innovation – the Future of Insurance

AUS

14th – 15th March 2012, Hilton, Sydney, Australia
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The Annual Future of Insurance conference is in its 6th year and attracts the Who is Who of Insurance in Australia. Industry executives attend this event to discuss how new and emerging technologies can help solve their current industry challenges. The Agenda of the event will be once again include Industry Leader Panels, presentations on current issues and customer engagement. Sword Ciboodle will be there to participate in the exhibition to share our expertise in the field of customer engagement in the insurance sector. If you are in the insurance industry, you don’t want to miss this event. See you there!

Sword Ciboodle Events Team
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FST Media, Annual Technology & Innovation Conference – the Future of Banking and Financial Services

FST Media, Annual Technology & Innovation Conference –
The Future of Banking and Financial Services

AU

November, 2011, Sydney
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Call Center Summit Europe

Call Center Summit Europe

UK

March 22nd – 23rd 2012 Main Conference
21st March 2012 Pre Conference Workshops
London

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Customer Management IQ, the acclaimed 13th Call Center Week in Las Vegas will host the brand new Call Center Summit EUROPE. This conference identifies the key challenges faced by call center leaders today and gives you the answers. Sword Ciboodle are proud to participate at this event. Why not meet the team at our pre-conference workshop hosted by Mitch Liberman our VP of Market Strategy, or pop by our stand to meet key members or the executive team and one of our blue-chip customers.

Sword Ciboodle Events Team
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Customer Care Leadership Forum New York

Customer Care Leadership Forum New York

US

17th April 2012, New York, NY
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Senior customer care executives will come together at this event to discuss how a customer-first approach to business can help navigate today’s rocky economic landscape. Extensive knowledge packed sessions will deliver information on must-know topics such as creating great customer experiences, social media and customer service, and the link between call center and corporate success. Be sure to schedule your one-on-one meeting with Sword Ciboodle or stop by our booth for a chat!

Sword Ciboodle Events Team
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CIO Utilities Summit

CIO Utilities Summit

US

15th – 18th April 2012, To Be Confirmed
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If you find the merger between smart grid technology and electricity exhilarating, innovations and water invigorating, or cyber security and natural gas intoxicating then this event is not to be missed! Mingle with CIO and technology executives, learn how to establish best practices, and optimize new innovative technology. Be sure to visit Sword Ciboodle and hear how we’re changing the customer service on the utility landscape.

Sword Ciboodle Events Team
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Customer Leadership Forum 2011

Customer Leadership Forum 2011

US

15th December 2011, San Francisco, CA
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The West Coast version of Argyle Executive Forum's Customer Leadership Forum, this one day event is a must for all C-level customer service superstars. All presentations and breakouts focus on the hottest trends in customer service and the brands that are moving and shaking in this arena. Our Ciboodlers will be there, taking part in one to one meetings to give you the low down on Ciboodle and the impressive stuff we are doing for our customers. Stop by the stand to say hello or email us to set up a one to one at the event!

Sword Ciboodle Events Team
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Government Contact Centre Summit

Government Contact Centre Summit

AU

29th – 31st August 2011
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The Government Contact Centre Summit is the premier event of its kind and continues to be the only place to find over 150 leading government customer service professionals - all under one roof.

Stakeholders looking for cutting edge strategies and solutions have converged on Sydney for the last 5 years to attend Government Contact Centre Summit; seeking real world case studies, practical tools and examples to take back and implement within their organisations.

Sword Ciboodle Events Team
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CIO Insurance Summit

CIO Insurance Summit

US

16th-19th October 2011, Miami, Florida
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Property and casualty and annuities, oh my! The CIO Insurance Summit brings together more than 50 insurance industry CIO’s from all of these elements plus much more to discuss how new and emerging technology solutions can be used to solve current industry challenges.

The CIO Insurance Summit has an action packed agenda filled with topics on outside-in analytics, deployment challenges within a global claims environment, redefining the customer experience, and the role of knowledge management in IT outsourcing. Sword Ciboodle will be there to participate in one-on-one meetings and the dynamic idea sharing that is sure to transpire. You don’t want to let this event pass you by!

Sword Ciboodle Events Team
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IQPC Executive Customer Experience Exchange

IQPC Executive Customer Experience Exchange

November 2011, Berlin

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This invitation-only forum offers VPs and Directors of Customer Experience, Customer Service, Sales and Marketing, the opportunity to delve deep into the world of customer experience. Leading corporations will share the secrets to customer experience success, industry thought leaders will deliver visionary key notes and delegates will be given the opportunity to solve their customer experience challenges through practical workshops and one to one meetings with solution providers.

Sword Ciboodle are returning to the exchange event for the second time, to talk to organisations about how we can help engage their customers through better contact centre, social and web experiences.. If you’d like to meet team Ciboodle, check out the event website over the coming weeks for information on how to register and secure your delegate place.

Sword Ciboodle Events Team
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Call Centre Expo

Call Centre Expo

UK

11th - 12th October, London
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Call Centre Expo is one of the UK’s biggest call centre industry events and in 2011 will continue to showcase a blend of related products and services, cutting-edge education programmes and unique networking opportunities, at a brand new venue, National Hall, Olympia.

Returning to Expo for the fifth time, team Ciboodle will be out in force to showcase a new interactive product demo and hear firsthand about the challenges the UK call centre industry faces. Stop by our stand and speak to our Ciboodlers about how we can help you engage your customers through better contact centre, social and web experiences.

Sword Ciboodle Events Team
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