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Is Social Process really Digital Interaction Process?posted on Sunday
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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RT @CRMidol: #crmidol Home stretch begins. You have until the end of this week to submit your candidacy for the CRM Idol 2012 competitio ...
on Sunday
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Is Social Process really Digital Interaction Process?posted on Sunday
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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With IBM, the focus is the Customer – PureSystemsposted on 11th April
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From the Long Tail to the New Normalposted on 26th March
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We’re all going on a –social- holiday!posted on 22nd March
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RT @CRMidol: #crmidol Home stretch begins. You have until the end of this week to submit your candidacy for the CRM Idol 2012 competitio ...
on Sunday
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RT @callcentrefocus: Call centre industry growth expected when economy recovers http://t.co/OVZWnpxh
on Sunday
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
on Thursday
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43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
on Thursday
Now Feed - Press
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Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and...posted on 1st May
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Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansionposted on 3rd April
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Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognitionposted on 27th March
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Sword Ciboodle Maps Out its 2012 Global Events Scheduleposted on 15th February
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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Yearposted on 31st January
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Sword Ciboodle Makes Room for 2012 Talent with New US Headquartersposted on 17th January
UK
21st-22nd September, Birmingham NEC, UK
Event Website
Call Centre Expo is one of the call centre industry’s biggest UK events, with exhibitors covering every aspect of contact centres you can possibly imagine, and some you probably can’t!
Sword Ciboodle will be on hand with our partner Capgemini Consulting UK to introduce Love Your Agents, our unique user interface software which redesigns the way in which users interact with their agent desktop.
We all know that people absorb, process and interpret information in different ways. Now think about your contact centre user interface: is it suited to the needs of your agents? What impact does it have if they are using a UI that they are not comfortable with?
Come and meet the Ciboodlers and Capgemini Consulting UK to discover how implementing UIs tailored to suit your individual agents can improve conversion and cross selling rates, shorten average call handling time, increase first contact resolution and reduce training times.
You can also join us in the Customer Management Technology Theatre at 3.40pm on Wednesday 22nd for “If you love your agents, set them free’, and hear how happy agents = happy customers.
US
14th-18th June, Ceasars Palace, Las Vegas, USA
The west coast equivalent of IQPC's January event, Call Center Week is arguably the Mecca for those who are seeking insight into contact center and customer service excellence. Options while at the conference include booking a one on one meeting with Sword Ciboodle, networking with other industry giants or join in with interesting industry debates. Anyone with a finger in a 'call center pie' will find this event worthwhile.