Gartner Customer Relationship Management Summit

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Passion is Contagious
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Mirror Images – Customer Experience versus Employee Experiences
posted on 22nd January
Mirror Images
posted on 17th January
Engagement, Intent Driven Involvement
posted on 9th January
The Contact Center of the Future
posted on 16th December
“Press 0 to talk with an agent” 0…0…0…0
posted on 14th December
The Phone, It Still Matters in this Social, Cross-Channel World
posted on 16th November

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RT @kateleggett: Lack of attention to data quality leads to host of problems with #custserv. New #Forrester blog: forr.com/AaWshv. #CRM

on Tuesday
RT @JenniferLSchiff: 8 CRM Trends You Need to Watch, http://t.co/42AaxZj6 (via CIO) f/ @salesforce @batchbook @sword_ciboodle @netsuite ...

on Tuesday
RT @JenniferLSchiff 8 CRM Trends You Need to Watch, http://t.co/qUdMZsLl (via CIO) #custserv #crm #scrm

on 2nd February
RT @mimaoz: Finally got out the Case Study on Peer-to-Peer Customer Support Communities - cool results. http://t.co/FyzbPzz9

on 1st February

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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
posted on 31st January
Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
posted on 17th January
Sword Ciboodle Enters 2012 with Rapid Global Expansion
posted on 15th December
Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
posted on 14th November
Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
posted on 7th November
Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
posted on 25th October

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16th-17th March, Lancaster London, London, UK
Event Website

Delegates get the very latest research first on key customer-centric issues, take in visionary keynotes from the industry's top thinkers and learn from the CRM pioneers in the in-depth case.

Back once again at Gartner CRM!
One of the highlights of the Sword Ciboodle events calendar is undoubtedly Gartner’s European CRM Summit in London. Our Sword Ciboodlers will be up to their usual antics on stand. We are showcasing our interactive product demo, providing a great opportunity to network with all our team on stand and of course hosting the drinks reception to outdo all drink receptions with lots of Champagne and Sword Ciboodle fun. Drop by, grab a glass, view a demo and say hello!

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