5th Annual Call Center Summit

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Passion is Contagious
posted on 27th January
Mirror Images – Customer Experience versus Employee Experiences
posted on 22nd January
Mirror Images
posted on 17th January
Engagement, Intent Driven Involvement
posted on 9th January
The Contact Center of the Future
posted on 16th December
“Press 0 to talk with an agent” 0…0…0…0
posted on 14th December
The Phone, It Still Matters in this Social, Cross-Channel World
posted on 16th November

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RT @JenniferLSchiff 8 CRM Trends You Need to Watch, http://t.co/qUdMZsLl (via CIO) #custserv #crm #scrm

on Thursday
RT @mimaoz: Finally got out the Case Study on Peer-to-Peer Customer Support Communities - cool results. http://t.co/FyzbPzz9

on 1st February
News: Sword Ciboodle cited CRM Watchlist Winners for the 3rd year in a row! Check it out http://t.co/NLn07EM4 #ciboodle #crm #scrm

on 31st January
RT @mjayliebs: Passion is Contagious http://t.co/U7kn0U0j #custserv #ciboodle - some inspiring words via @Ciboodlette

on 30th January
RT @pgreenbe: #crmwatchlist Congrats to #ciboodle #moxie #pegaysystems #kana #parature as CRM Watchlist 2012 winners http://t.co/ivyTGdei

on 30th January

Now Feed - Press

Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
posted on 31st January
Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
posted on 17th January
Sword Ciboodle Enters 2012 with Rapid Global Expansion
posted on 15th December
Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
posted on 14th November
Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
posted on 7th November
Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
posted on 25th October

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25th-28th January, Gaylord Palms Hotel,Orlando, FL, USA
Event Website

Working with CEOs and award winning industry experts, this year's 5th Annual Call Center Summit will provide you with strategies for retaining customers, leveraging technology, improving agent productivity, cutting costs, and linking each result to the company bottom line.

Sword Ciboodle will again be present and correct at the IQPC’s Call Center Summit. It is the fastest growing call center conference providing tactical strategies for improving call center performance and ROI. You do not want to let this event whiz by you!

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