EskomFind out how Eskom, South Africa's state-owned electricity company, has used Sword Ciboodle to transform their business processes. In an increasingly demanding market the large utility company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers. Eskom's main business objectives were to; improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call backs. The Sword Ciboodle CRM solution was designed to control routing and monitoring of work over Eskom's seven operational call centers. The Eskom solution was Gold Winner for MEA Global Excellence in BPM & Workflow at the BPM Focus Awards 2007. View Case Study | Print Case Study | E-mail this pageDownload Case StudyDownload the Eskom Case StudyBPM Focus Case StudyRead how Eskom used innovation and excellence in business process management and workflow for competitive advantage. If you are unable to view these documents, make sure you have Adobe Acrobat Reader installed.
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