Consolidation and Stabilization

Enhanced referral system and improved reporting

We needed a solution that would be a strategic part of our organisation and give us a dynamic and flexible platform that we can build on as we go forward, With its process-based approach to building software, Sword Ciboodle will provide us with a solution that can grow and adapt to our changing environment.

Keith Floodgate, Assistant Director Business Development, Marie Curie Cancer Care

Energizing Customer Interaction

Complaints Handling Solution

Enhancing Customer Support

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PacifiCorp

PacifiCorp Website

Find out how Sword Ciboodle played a key role in Project Discovery PacifiCorp's program to improve customer service and efficiency. As with many industries, the utilities sector is one in which price is less of a differentiator while customer service is now the factor which makes companies stand out from the crowd. PacifiCorp's key goal was to improve their customer service and efficiency throughout their servicing processes to ensure an improved customer experience.

Sword Ciboodle was selected to power a suite of business processes and customer interactions across multiple channels, platforms and integration points. As a result, Pacificorp was able to improve responsiveness to customer calls, reduce customer wait on calls as well as improve overall customer satisfaction. Furthermore efficiencies in resourcing, training time and operational costs have been achieved.

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