SearsFind out how in just ten weeks the North American retailer, Sears has kick-started a customer experience revolution using Sword Ciboodle technology. During the first phase of work Sword Ciboodle has helped improve service levels at the Texas based Teleservice Outbound operation, which was able to record ROI benefits just 8 weeks after the project went live. The duration of the phase one from white-boarding of ideas to contact center go-live took only 10 weeks to complete. View Case Study | Print Case Study | E-mail this page Download Case StudyDownload the Sears Case StudyIf you are unable to view this document, make sure you have Adobe Acrobat Reader installed.
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