Improving Customer Service and Efficiency

Enhanced referral system and improved reporting

We needed a solution that would be a strategic part of our organisation and give us a dynamic and flexible platform that we can build on as we go forward, With its process-based approach to building software, Sword Ciboodle will provide us with a solution that can grow and adapt to our changing environment.

Keith Floodgate, Assistant Director Business Development, Marie Curie Cancer Care

Delivering World Class Customer Serivce

Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.

Margaret Molony, Director of Information Technology, Vhi Healthcare

Enhancing Customer Support

Complaints Handling Solution

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Smart Telecom

Smart Telecom Website

Find out how Smart Telecom, Ireland's second largest provider of corporate, SME, residential and public service telecommunications, used Sword Ciboodle to provide a solution that re-engineered their product sales and services, business processes and technologies.

In phase one Sword Ciboodle was used by Smart Telecom's mobile sales force, via their PDAs, which integrated the sales solution directly to back office order fulfillment systems. In phase two Sword Ciboodle was used to implement a single contact centre desktop application to provide full visibility and tracking of all sales and service customer interactions and correspondence.