TelkomselFind out how Sword Ciboodle has given Telkomsel, the leading operator of cellular telecommunication services in Indonesia, a pathway to process-driven customer care. The solution is business-defined, flexible and cost-effective. Each interaction a consumer has with Telkomsel goes through many channels and is now managed by Sword Ciboodle's solution from first contact to resolution. Telkomsel continues to invest in the Sword Ciboodle relationship with plans to support corporate customer management, corporate campaigns, consolidated segmentation of pre and post-paid customers and innovative billing solutions. In 2007 Telkomsel won Best Call Center at the Center for Customer Satisfaction and Loyalty awards. Download Case StudyDownload the Telkomsel Case StudyIf you are unable to view this document, make sure you have Adobe Acrobat Reader installed.
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