Delivering World Class Customer Serivce

Campaigning for Success

We found the Sword Ciboodle team excellent to work with in that they very quickly understood our key business priorities. They adopted a collaborative approach to providing solutions and demonstrated a common sense approach to enabling our end state vision.

Maura McEvilly, Head of CRM, AIB Direct Banking

CRM and Contact Center Solution

We selected Sword Ciboodle based its ability to provide our front-line staff with access to the greatest possible amount of information

Angela A Clements, West Dunbartonshire Council

Making Interactions Count

The mobile industry in Indonesia has grown rapidly and Telkomsel experienced a 60% leap in subscriber numbers in a year. Our competitors are now looking to Sword Ciboodle to see if they can follow our lead

Hendri Mulia Sjam, Customer Services Director, Telkomsel

Enhanced referral system and improved reporting

Sword Ciboodle have delivered a single platform for managing contacts, allowing our customers to reach us at any time and by any channel. The solution will also help drive our business by providing customer insight that we never had before.

Stephane Lissillour, General Manager Contact Centers, Sony Europe