West Dunbartonshire CouncilFind out how West Dunbartonshire Council implemented a CRM and contact center solution that helped them to support customer needs, improve access to customer information and enhance the customer experience through improved and standardised interactions. With a directive from the Scottish Executive to deliver a more convenient and responsive public service to their 95,000 citizens and 3,000 businesses that encouraged online access to services, WDC chose Sword Ciboodle to help meet the challenge. Sword Ciboodle now helps WDC resolve more enquiries at the first point of contact and their Sword Ciboodle solution ensures they are delivering a responsive service via their integrated contact center, which allows customer interaction to be managed centrally. View Case Study | Print Case Study | E-mail this pageDownload Case StudyDownload the West Dunbartonshire Council Case StudyIf you are unable to view this document, make sure you have Adobe Acrobat Reader installed.
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