An overview of the customer service vendor landscape in which Sword Ciboodle are named as ‘leader in the merging of business process modelling, customer service and customer”

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Evaluation of CRM suites software solutions and their capabilities in the customer service domain in which Sword Ciboodle is named a ‘strong performer’ with “strong support for: phone agents; self-service to live-service transitions; email response management; and customer service analytics”.

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For second year running, Sword Ciboodle named as ‘strong performer’ offering “business process management (BPM) strengths to orchestrate complex customer facing processes”.

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Sword Ciboodle named as ‘strong performer’ for the first time ever having “achieved a reputation as a leader in the field of customer interaction management, with a focus on contact centers”.

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For the first time ever, Sword Ciboodle is cited as a strong performer in Forrester’s assessment of solutions that support the full spectrum of Customer Service, Sales and Marketing.

Sword Ciboodle recognised as leaders and strength in the utility, telecom, finance, and retail markets.

Sword Ciboodle named a ‘strong performer’ that “should be considered by any buyer looking at contact center or other live customer interaction environments”.

Sword Ciboodle named a ‘strong performer’ with “extremely strong professional services and sales expertise”.

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