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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
about 3 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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With IBM, the focus is the Customer – PureSystemsposted on 11th April
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From the Long Tail to the New Normalposted on 26th March
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We’re all going on a –social- holiday!posted on 22nd March
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A Conversation with Lynn Costlowposted on 16th February
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
about 3 hours ago
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Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
about 3 hours ago
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43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
about 3 hours ago
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When deciding to add new support channel >1/3 of our webinar folks say influenced by combo of customers, competition & consultants #ciboodle
about 3 hours ago
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@mjayliebs highlights that increased customer satisfaction was the main driver for using social channels #ciboodle
about 3 hours ago
Now Feed - Press
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Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and...posted on 1st May
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Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansionposted on 3rd April
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Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognitionposted on 27th March
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Sword Ciboodle Maps Out its 2012 Global Events Scheduleposted on 15th February
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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Yearposted on 31st January
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Sword Ciboodle Makes Room for 2012 Talent with New US Headquartersposted on 17th January
Magic Quadrant for CRM Customer Service Contact Centers 2010
For the fifth year running, Sword Ciboodle is evaluated in leading industry analyst firms Magic Quadrant and quoted as being “strong in process-centric environments “