Magic Quadrant for CRM Customer Service Contact Centers 2010
For the fifth year running, Sword Ciboodle is evaluated in leading industry analyst firms Magic Quadrant and quoted as being “strong in process-centric environments “
I got a chance to review their solution and the thing rocks…[Sword Ciboodle] is highly attuned to the changes in the market and the rise of the social customer.
Paul Greenberg, President, The 360 Group LLC
As companies strive to improve operational efficiencies and use enhancements in customer service as a key differentiator, modern CRM solutions like Sword Ciboodle are important elements of executing that strategy.
Matthew Josefowicz, Novarica
[Ciboodle Crowd] is a highly competitive community platform that at the same time can call on all of Sword-Ciboodle’s customer service technologies - so it has serious power.
Paul Greenberg, President, The 360 Group LLC
Ciboodle has one of the sweetest CSR agent desktops… it’s probably the cleanest and best example…I’ve ever seen.
Marshall Lager, Third Idea Consulting, LLC
Sword Ciboodle is a leader in the merging of business process modeling, customer service, and customer interaction management.
Kate Leggett, Forrester Research 