I got a chance to review their solution and the thing rocks…[Sword Ciboodle] is highly attuned to the changes in the market and the rise of the social customer.

As companies strive to improve operational efficiencies and use enhancements in customer service as a key differentiator, modern CRM solutions like Sword Ciboodle are important elements of executing that strategy.

[Ciboodle Crowd] is a highly competitive community platform that at the same time can call on all of Sword-Ciboodle’s customer service technologies - so it has serious power.

Ciboodle has one of the sweetest CSR agent desktops… it’s probably the cleanest and best example…I’ve ever seen.

Sword Ciboodle is a leader in the merging of business process modeling, customer service, and customer interaction management.

Kate Leggett, Forrester Research