- Runner Up Best Product - European Call Centre Awards
- Finalist Technology media and telecoms – Inspired IT
- BCS IT Professional Awards Product of the Year - Customer Interaction Solutions Magazine
- 1st Runner up, Best Product Scottish Software Awards
- 1st Runner up, Technology Glasgow Business Awards
- Mairi McLellan Winner, Young Director of the Year - Institute of Directors (IoD)
- Winner Best Contact Centre (51-249 agents) - Contact Center World Awards.
- Finalist CRM Project Award and Premier Project Award – BCS IM Awards.
- Winner Best International CRM Initiative – UPN Utility Consortium awards.
- Kevin Von Berg, Winner Global Contact Center Manager of the Year – ICCM Awards
- Darryl Hull, Winner Global Contact Centre Manager of the Year – ICCM Awards
- Gold Winner Technology in the private sector, MCA Management Awards.