2010

Winner of the ‘Outstanding Business Service Award’ and the ‘International Platinum Award’ at the International Customer Service Professionals (ICSP) Awards for the second year running

Finalist & ‘commended ‘Best Centre for Customer Service’ at the European Call Centre awards
Ranked 2nd in ‘UK Utilities and Telecomms sector mystery shopping exercise’: (conducted by independent consultants Maia and sponsored by Call Centre Focus magazine). Designed to assess and rate the customer service and sales skills of contact centre agents and the overall customer experience (see attached), SP’s runner up position, is a marked improvement on their 2006 position of 8th overall.
Winner Best Customer Experience Program for 2010 for Direct Debit Operations at Northwest Contact Center Awards.
Winner 'Best Customer Experience Programme' in the North West Contact Centre Awards, 2010.
Judges' Commendation for 'Best Centre for Customer Service' in the European Contact Centre Awards, 2010.
rated No. 1 Energy Supplier in the National Customer Satisfaction Index, 2010.