White Papers

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Date modified: 10/03/2011
Filesize: 1.98 MB

Why multi-channel must mean multiple choice

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Date modified: 04/30/2012
Filesize: 3.14 MB

We Are Social: The State of Social Customer Service

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Date modified: 07/09/2010
Filesize: 110.85 kB

From Customer Lifecycle Transactions to Socially-Augmented Relationship Continuums

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Date modified: 01/08/2009
Filesize: 311.96 kB

Business Processes and Customers - Difficult Domains to Integrate USA