Creates Leading Independent Provider for Multi-channel Customer Service Solutions across Agent, Web, Social, and Mobile Experiences, Positioned to Exploit $5 Billion Market Opportunity
SUNNYVALE, Calif., July 10, 2012 – KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud, and used by more than 850 commercial and public sector organizations worldwide, today announced it has acquired the award-winning process-based contact center provider Ciboodle from the Sword Group.
BA Use of Google Images Similar to Other’s Efforts to Enhance Experience of Top Customers
What's important for every organization to realize is, while social channels are constantly evolving, they are not new anymore,” said Mitch Lieberman. “The most successful customer service program will happen for businesses who incorporate social into their overall customer engagement practices, and really keep pace with the way their customers are communicating with them in all areas.
Avoiding Hail When Cloud Hopping
A hybrid cloud solution provides some degree of freedom. As Lieberman says, "Hybrid cloud solutions, by nature, are built atop standards-based platforms and database solutions. You simply need to ask the question of any provider: 'How may I access my data, when I want, where I want, and in the format that works for me?'"
Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre
Study Aims to Capture the Trends, Services, Roles and Business Operations of the Next Generation of Customer Contact Centers
GLASGOW, U.K. – June12, 2012 – Sword Ciboodle, a global provider of customer engagement solutions, and CCA, the leading independent authority on customer contact strategies and operations, today announced an open invitation for participation in their joint research project that focuses on "Smart Service in the Contact Center," a study that will help organizations understand what is driving customer contact strategies and initiatives that are making service smarter and more effective -- ranging from decision making, to investments, to future plans. You can participate in the survey by visiting svy.mk/N3HUcA.
Customization, innovation keys to the award-winning company’s success
CHICAGO, IL and GLASGOW, UK– May 22, 2012 – Sword Ciboodle, a global provider of customer engagement solutions, is among the top CRM solution providers that cater to the needs of some of the world’s best known, large-scale blue chip consumer and business-to-business brands. In achieving this position, Sword Ciboodle has gone against the conventional wisdom of CRM practices, working to mold the platform to fit the requirements of the business, versus making the business fit into the software. This allows their clients to have the ability to grow and expand with changing customer demands. Sword Ciboodle counts Sears, Nicor National, Marie Curie Cancer Care, Bally Total Fitness and Admiral Insurance among these global brands.