Leading CRM provider simultaneously nabs silver award for Brandon Hall's "Best Advance in Client Relationship Management Automation"

CHICAGO, IL and GLASGOW, UK – January 31, 2012 – Sword Ciboodle, a global provider of customer engagement solutions, today announced that it was named to highly regarded CRM thought leader Paul Greenberg's 2012 CRM Watchlist for the third year in a row. Specifically noted in the Customer Service category, Greenberg cited Sword Ciboodle's product suite and its excellent ability to support complex, multi-channel engagement environments as a factor in its inclusion to the 2012 winners list. At the same time, Sword Ciboodle was also recognized by the Brandon Hall Group's Excellence in Technology Awards, with the company winning silver in Best Advance in Client Relationship Management Automation.

Following significant growth throughout 2011, award-winning CRM provider moves to larger, more technologically-advanced Chicago location

CHICAGO, IL– January 17, 2012 –Sword Ciboodle, a global provider of customer engagement solutions, today announced it is expanding into a new North American headquarters. At three times the size of its current Chicago space and located at 30 South Wacker Drive, the office is rich with open areas, designed to enhance the company's collaborative culture, as well as accommodate the company’s aggressive hiring plans for 2012. Additionally, to match Sword Ciboodle's next generation customer service offerings, the office features cutting-edge technology, including touch whiteboards, the latest in video conferencing, and a dedicated demo hub to provide a compelling demonstration of Sword Ciboodle's software, uniquely illustrating how a business would benefit from the company's solutions.

Market demand spurs award-winning CRM provider to recruit new hires and broaden its presence around the world

CHICAGO, IL and GLASGOW, UK– December 15, 2011 –Sword Ciboodle, a global provider of customer engagement solutions, today announced that in response to tremendous customer interest and market demand the company will enter 2012 with plans for double digit growth in staff across its regional locations around the world. As part of this growth, the company plans to double its North American operations, hiring project managers, business analysts and technical architects to meet the increasing demand for its software in the region.

Research that will Help to Unlock Valuable Data Regarding Social Channels' Role in the Customer Engagement Experience

CHICAGO, IL – November 14th, 2011 –Sword Ciboodle, a global provider of customer engagement solutions, and customer experience advisory thinkJar, today announced an open invitation for participation in their joint research project that focuses on "Social Customer Service."

Collaboration Brings Comprehensive Customer Engagement Analysis &Solutions

CHICAGO, IL – November 08, 2011 – Sword Ciboodle, a global provider of customer engagement solutions, today announced a strategic, global initiative with CSC (NYSE: CSC), a global leader in technology solutions and services. The two companies will seek to advance contact center operating models, transforming them from cost centers to profit centers by coupling Sword Ciboodle's award winning contact center platform with CSC's High Performance Contact Center (HCC) methodologies, tools and solutions.