Companies Receive Accolades for Their Commitment to Innovation in Customer Service
CHICAGO, IL – March 27, 2012 – Sword Ciboodle, a global provider of customer engagement solutions, recognizes the achievements of two customers in their respective industries for customer service programs and processes. Marie Curie Cancer Care was a finalist in the UK Customer Satisfaction Awards in the Interactive Intelligence Best Application of Technology category. ScottishPower is the winner of the 2012 European Smart Metering Awards in the Roll-Out Innovation category.
The UK Customer Satisfaction nomination for Marie Curie Cancer Care, one of the UK's largest providers of end of life nursing services, is the result of an ambitious, timely initiative to add category matching features and improve timing for the nurse referral system that serves patients with terminal illnesses in their own homes. Marie Curie Cancer Care had a revamped, faster system operational in six months, and the organization is prepared to meet its overall goal of adding additional patients to its care.
ScottishPower, one of the UK’s largest gas and electricity suppliers, is the winner of the best Roll-Out Innovation in the European Smart Metering Awards, The award recognizes the achievements and innovation from smart metering solution providers, and ScottishPower was singled out for its role in a government initiative that will turn all utility customers into smart meter customers by 2019. Having an entire customer base on smart meters will result in more accurate readings, a reduction in the carbon footprint, and more environmentally friendly billing practices.
“For Sword Ciboodle, our greatest measure of success is how well our customers do and the recognition they achieve for their customer relations," said Mike Hughes, Global CEO of Sword Ciboodle. "We congratulate Marie Curie Cancer Care and ScottishPower on these impressive achievements within their industries, and we are honored to work with such established companies that have such a great commitment to exceptional customer service.”
This announcement comes at a time of unprecedented growth for Sword Ciboodle. In 2012, Sword Ciboodle plans double digit growth in staff across all its global locations. As part of this growth, the company plans to double its North American operations, hiring project managers, business analysts and technical architects amongst other roles to meet the increasing demand for its software in the region.
ABOUT SWORD CIBOODLE
Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Sword Ciboodle's family of product offerings can be categorized into three service bundles; be served, be solo and be social. The company and its contact center software are consistently recognized by industry analysts as one of the world’s leading customer-centric solutions; featured by the prestigious Gartner Magic Quadrant, CRM Customer Service Contact Centers, for five consecutive years.