Strengths in key customer service areas lead to latest award win
Chicago, IL and Bethesda, MD – Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has been selected by ISM Inc. as a Top 15 CRM Enterprise Software Award winner for 2009. ISM offers strategic advisory services to organizations planning and implementing social media, customer relationship management and contact center initiatives.
“Having had an established presence in the US for less than 12 months, we are delighted to feature for the first time on ISM’s Top 15 list, as one of only three new entrants this year,” said Paul White, executive vice president, Sword Ciboodle. “This award is particularly satisfying as the selection process is conducted by an independent organization that exclusively serves our target market and involved an in-depth analysis of our core product features, comparing them against those of other leading products.”
Sword Ciboodle’s platform was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each CRM product underwent a rigorous analysis focusing on key business functions, technical features and implementation capabilities. In the testing, Sword Ciboodle scored well in a range of key areas, with the report noting, "The CRM application has good functionality in contact management, customer contact center and customer service features."
“The ISM lab team required a demonstration of all assessed features, ensuring that it was not possible to try and hide behind vague written responses, and that the assessment provides an accurate reflection of each product’s core strengths and weaknesses,” said White. “For this reason, we are pleased but not surprised to see that Sword Ciboodle scored highly when it came to our strength in tooling and our expertise in customer service.”
The product scored strongly when it came to its configuration capabilities, with ISM stating, “Sword Ciboodle provides for robust configuration functionality.”
“The winners of the 2009 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility,” said Barton Goldenberg, president, ISM. “Sword Ciboodle demonstrated its key strengths are in the area of customer service contact centers, and the product impressed the judges with its range of features and depth of functionality in this area.”
The Top 15 selections are featured in ISM’s 17th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).
About Sword Ciboodle
Sword Ciboodle helps improve the way large organizations interact with their customers. The combination of award-winning, process-managed CRM software and specialist consulting and delivery services help Sword Ciboodle’s clients achieve higher revenues from their customers and reduce operational costs. Sword Ciboodle is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers. For more information, please visit www.sword-ciboodle.com.
About Sword Group
Sword Group delivers high value business applications to the world's largest companies globally. With operations in 37 countries, Sword today employs over 2000 people and in fiscal year ending December 2007 generated $263m in consolidated revenue.An international leader in the delivery of Business Process Improvement solutions, Sword's skills, infrastructure and experience help our customers across regulated industries optimise performance, increase efficiencies and maximize return on investment. With flexible delivery options, including On Demand and On Premises, combined with our extensive industry expertise, Sword provides comprehensive support to customers across insurance & healthcare, energy, banking & finance, telecoms, utilities, engineering & construction and government. For more information, please visit www.sword-group.com.
About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Social Media, Customer Relationship Management (CRM), and Contact Center initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. Our list of clients includes the American Automobile Association (AAA), Amtrak, IBM, ExxonMobil, McGraw Hill, Nike, PepsiCo, Roche, T. Rowe Price, United Way, Xerox, and the US Department of Defense. To learn more, go to www.ismguide.com or call (301) 656-8448.
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