Graham Technology and ESPC combine to meet the new challenges in the UK property market
GT to deliver member portal and ciboodle contact centre platform
Graham Technology, a provider of customer-oriented business software and services, today announced it is working with ESPC to help the organisation to develop its new Home Information Pack (HIP) and Purchaser Information Pack (PIP) IT platform.
From 1 June 2007, all homeowners in England and Wales will need to prepare a HIP before putting their home up for sale. ESPC is currently engaged in a government trial with the aim of testing the HIPs before the mandatory introduction. A similar scheme will be introduced in Scotland in late 2008.
Developing a suitable IT platform can be a complicated process, as HIPs and PIPs can contain as many as 70 different documents. Graham Technology is supporting ESPC through this trial period and beyond with the delivery of a Web-based portal that will allow ESPC members to assemble a HIP or a PIP with ease, along with many other features.
"With the member portal, Graham Technology is helping us to deliver a key component of the HIP trial," said Ron Smith, Chief Executive, ESPC. "By simplifying the HIP assembly process, we can offer a very compelling service to our members, and be well placed to deliver PIPs to our Scottish member firms in 2008."
In addition to the member portal, Graham Technology is delivering a contact centre platform based on ciboodle, the company's flagship software product. The contact centre will incorporate various case and contact management functionality, along with workflow and reporting features.
"We are excited to be working with ESPC to help them gain competitive advantage as they work towards the mandated industry changes," said Mike Hughes, Managing Director, Graham Technology. "The property sector represents a new market focus for us and demonstrates the flexibility of ciboodle to adapt to any environment."
This week, Graham Technology will have a strong presence at the Gartner CRM Summit in London from March 7 - 8. The company will demonstrate the capabilities of ciboodle and has several participants in the conference's speaking program. For more information, click here.
About Graham Technology
Graham Technology specialises in contact centre software and services. Since 1986, Graham Technology has worked with blue-chip organisations striving for operational excellence and who, in partnership with Graham Technology, have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has seven global offices, supporting a worldwide customer base. With its flagship customer interaction software, ciboodle, the company has become recognised as one of the most visionary CRM solution providers in the world
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