Australian Unity invests in Graham Technology
Australian Unity, the national health, financial services and retirement living organisation, has entered into a strategic enterprise license arrangement with Graham Technology, the contact centre software and CRM specialists.
Australian Unity will use Graham Technology's unique CRM and business process automation platform to enable new processes and workflows to be deployed on any technology channel while integrating directly to any back-end system. The business processes will be driven by Australian Unity's own business process reengineering programme, which will be 100% mirrored in the deployed applications and cover five different business units.
"We selected Graham Technology for a number of reasons that made them stand out. They have already proven the unique nature of their technology through its flexible and rapid delivery, and their equally unique culture has made them very easy to do business with. We have also gained great comfort from their blue chip reference clients in Australia, New Zealand and globally". - Frank O'Connor, Group Executive Business & Technology Services, Australian Unity.
Mr O'Connor added: "The Graham Technology solution provides us the capability to bring our CRM and Business Process Automation initiatives to life in an incremental fashion and allows me to deliver results quicklyto the business".
The concept has already been proven with a configurable campaign management application that was deployed in six weeks. The future will bring rapid incremental rollouts of new functionality, supporting Australian Unity's focus to deliver exceptional standards of service, and the best choice of products to their current and potential customer base. In addition to support from some of Graham Technology's experts, Australian Unity is also taking on a skills transfer programme.
Ross McGown, Managing Director of Graham Technology Asia Pacific, stated: "Australian Unity is a dynamic company that is business process-orientated and focused on customer service excellence. This makes it exactly the type of company we want to build a relationship with, as we know that we can help bring their customer-centric vision to life. This engagement also aids in the expansion of our Australian business, particularly in Melbourne, and we look forward to the possibility of announcing other wins in the near future".
For further information please contact:
Rachel Tait
Media Liaison Officer
Graham Technology
Tel: +44 (0) 141 533 4173
Email: Rachel.tait@ciboodle.com
Web: www.grahamtechnology.com
Editorial note on Graham Technology:
Graham Technology specialises in contact centre software and services. Enhanced customer service is achieved through catering to the exact needs of the organisation. Cost to serve is reduced through efficiency savings and cutting-edge self-service options such as Web, IVR, SMS and Instant Messaging.
Since 1986, Graham Technology has worked with blue-chip organisations striving for operational excellence and, in partnership with Graham Technology, they have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has 9 global offices, supporting a worldwide customer base. As a beacon for innovation and commitment to delivery, Graham Technology has become recognised as one of the most visionary CRM solution providers in the world.
Editorial note on Australian Utility:
Australian Unity is a national health, financial services and retirement living organisation. Its operations generate some $500 million in annual revenues, employ more than 1300 people and provide products and services to approximately 200,000 members. With a proud 165-year history, Australian Unity is a progressive organisation with a unique business profile driven by a desire to consistently deliver value for money and superior service to its customers and members.