Modernizing the Contact Center
Some folks who spend their days thinking about Customer Service, Contact Centers and the required technology share their thoughts regarding the Contact Center of the Future. Esteban Kolsky (thinkJar), Kate Leggett (Forrester), Steven Thurlow (CTO, Sword Ciboodle) and Mitch Lieberman (Market Strategy, Sword Ciboodle) give more than just an opinion on what is required to the needle forward.
Paul Greenberg Talks about the Phone
A few minutes with Paul Greenberg while at the Destination CRM show in NYC.
How process-centricity supports the service renaissance
Paul White, CEO of Sword Ciboodle Americas speaks to MyCustomer.com at the recent Gartner CRM Summit EMEA about the customer service 'renaissance' and how a process-centric approach to service can support the industry changes
Sword Ciboodle Holiday Message!
A holiday message from Paul White, CEO of Sword Ciboodle Americas, and Winston the Bulldog :)
Sword Ciboodle outtakes 2010
A collection of outtakes from Sword Ciboodle's promotional video filming in 2010.
Contact Center Hell
Taken from our Heaven and Hell campaign
Contact Center Heaven
Taken from our Heaven and Hell campaign
Mitch Lieberman talks contact center heaven & hell
Independent analyst Mitch Lieberman on how organizations can gain some divine inspiration to potentially shift from heaven to hell, during a recent visit to US Ciboodle Central.
Ciboodle Careers - A day in the life of Ben Shuey, Software Superstar!
One of Sword Ciboodle's software superstars, Ben Shuey, takes a few minutes out of his crazy day to talk to us about life at Ciboodle.
Ciboodle Careers - A day in the life of Allie deBlouwe
Sword Ciboodle's, mini marketeer, Allie deBlouwe is put under the spotlight to give a quick insight into her first 6 months living the life as a marketing intern for Sword Ciboodle in North America.