Product’s agility and flexibility to deliver cited as key factors in decision

Melbourne, Australia - February 24th, 2010 - Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has been selected by Australian Unity as the platform to deliver customer interaction management and workflow solutions.

A trusted organisation in Australia for almost 170 years, Australian Unity is a national healthcare, financial services and retirement living organisation with more than $600 million in revenues. Providing services to more than 560,000 Australians, including some 325,000 members nationwide, Australian Unity employs more than 1,300 staff.

Tanveer says the company has used the method to deliver several projects that have kept the business side happy, including a customer relationship management platform, Sword Ciboodle, which resulted in up to a 90 per cent improvement in success rates of customer contact by knowing who, when and how to call clients. (computerworld.com.au)

The solution for Sony Europe is based on Sword Ciboodle’s award-winning, process-driven CRM software. It has been rolled out to Sony operations in all European countries and manages customer interactions across phone, email, white mail, fax and web contacts. (Customer Strategy)

Global electronics firm drives Customer Support, sales and marketing activities by consolidating data and processes from 10 inter-connected contact centers across Europe

London, U.K. - January 12, 2010 - and Sword Ciboodle (www.sword-ciboodle.com), provider of customer-oriented business software and services, and Dimension Data (www.dimensiondata.com), the $4 billion IT solutions and services provider, today announced that they have jointly implemented a pan-European contact center solution for Sony Europe’s Consumer Electronics division.

Sony Europe is a subsidiary of Sony Corporation, the global manufacturer of audio, video, communications and information technology products for consumer and professional markets. Sony is represented across Europe by sales divisions in each of its local markets, which are the single point of contact for both the channel partners and the end consumers in those markets. Sony Europe’s contact centers provide support for its pre-sales, post-sales and repairs services.