68% of US customers say that they have had unsatisfactory service interaction in the past 12 months - Forrester Survey, 2009, US.

Your Problem: Service wants this, Marketing needs that, Sales demands everything!

My job is to protect the data and keep the information flowing. After all, the backbone of customer service is data; availability and accuracy. The changing needs of our customers' impact my team every day, believe me. We accumulate applications like squirrels gathering food for winter. Whether through organic growth or simply the continued addition of new systems, there is rarely a single source of customer truth. New data, new silos, new channels, customer journey’s interrupted!

I would love to show the business I care by providing them with tools that are powerful, and easy to use. - a customer service application with user centric design at its core, that presents information in an intuitive manner and supports the way our agents and customers work... An application that supports dynamic and adaptive processes that are highly responsive to our customers’ and our business’ changing needs.