The Customer Engagement Continuum

Sword Ciboodle provides an award winning, modular, multi-channel customer engagement platform designed for the 21st century organization, specifically, to meet the needs of the 21st century customer.

The Customer Engagement Continuum represents how we think about your customers and is organized in such a way to accelerate your ability to deliver consistent customer service, leading to exceptional customer experience because it’s what your customers deserve and it’s the right thing to do.

Spotlight On

The Emerging Customer Engagement Continuum

Read our blog that introduces the concepts behind it...

New Brochure

Be Served: The Integrated Contact Center.

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Be Served

be served a.k.a Ciboodle One, Ciboodle Flow helps employees engage with your customers and standardize the service process. Centered around a unified contact center desktop, real time enterprise integration, and intelligent case handling, you can design world class service experiences now, and adapt quickly to change in the future.


Be Solo

be solo a.k.a Ciboodle Live focuses on the self-service needs of your customers. An intuitive, rich web and mobile service integrated with your core sales and service channels, allows your customers to interact on their terms while lowering costs and positively impacting the service experience.

Be Social

be social a.k.a Ciboodle Crowd recognizes that customers expect to engage with their peers, you and your employees through community-based interactions. Blending social queries with those from traditional channels helps you drive a fully integrated experience, innovation and brand affinity.