Sword Ciboodle provides an award winning, modular, multi-channel customer engagement platform designed for the 21st century organization, specifically, to meet the needs of the 21st century customer.
The Customer Engagement Continuum represents how we think about your customers and is organized in such a way to accelerate your ability to deliver consistent customer service, leading to exceptional customer experience because it’s what your customers deserve and it’s the right thing to do.
The Emerging Customer Engagement Continuum
Read our blog that introduces the concepts behind it...
be served a.k.a Ciboodle One, Ciboodle Flow helps employees engage with your customers and standardize the service process. Centered around a unified sales & service desktop, real time enterprise integration, and intelligent case management, you can design world class service experiences now, and adapt quickly to change in the future.
be solo a.k.a Ciboodle Live focuses on the self-service needs of your customers. An intuitive, rich web and mobile service integrated with your core sales and service channels, allows your customers to interact on their terms while lowering costs and positively impacting the service experience.
be social a.k.a Ciboodle Crowd
recognizes that customers expect to engage with their peers, you and your employees through a community-based
interactions. Blending social queries with those from
traditional channels helps you drive a fully integrated experience, innovation and