CiboodleFlowaka Case Management
Ciboodle Flow maximizes efficiency, delivering new products to the market within 5 days and reducing processing times by as much as 75%.
Ciboodle Flow, our case and workflow management software, makes it easy for your business and customers to initiate and track all customer service requests.
Whether your case is an incident, a complaint, a quote, an order or a dispute, by providing the right information, at the right time and in the right context to the right person, Ciboodle Flow’s case management software allows the business to take preventative action; the hallmark of differentiated customer service.
Ciboodle Flow - The Benefits
Ciboodle Flow helps businesses work faster, smarter, and more efficiently by allowing you to:
- Group your customer service requests in an organized and transparent way
the dynamic, business-defined filing system allows scanned documents, notes, images, phone and email transcripts - anything that assists your people to reach the customers’ goals, to be linked and managed for complete visibility.
- Automate case management of predictable, repetitive work across all of your people, all of the time
ensure nothing is lost or delayed as Ciboodle Flow’s powerful, business-driven rules engine and workflow management software triggers the right people across both front and back office to participate in each case at the right time. Efficient straight-through processing of well defined work ensures that you see measurable improvements to response times, case effort and cost - fast.
- Support less-scripted process flows
when faced with unpredictable situations and discretionary work that needs you to think on your feet and design on the fly, a business administrator console allows new rules and workflows to be operationalized rapidly, often with no IT involvement.
- Better co-ordinate and leverage existing systems
join up and connect your various supporting systems and eradicate unnecessary copying and pasting between applications that frustrate staff, as well as time consuming manual hand-offs that frustrate customer.
- Collaborate more effectively
allow staff, customers and suppliers to view the overall progress of a case and easily share information or initiate discussions on particular stages of a case real-time.
Read about our Business Process Platform
The foundation of our customer engagement software on which Ciboodle Flow is built.
For Our Customers
Solution that manages and tracks communication, actions, escalation and co-ordinates staff to resolve retail consumer requests regarding complaints, inquiries, claims, billing and diagnostics across contact centre, self-service and field service personnel
- 75% reduction in follow up interactions saving over £2.3 million
- 80% reduction in average case duration