From a simple knowledge search to a more complex inquiry, Ciboodle Live provides a highly personalized self-service experience while avoiding the cost of assisted service.

Ciboodle Live helps businesses work faster, smarter, and more efficiently by allowing you to:

• Empower your customers to help themselves
  provide self-service access to customer service processes 24/7 and ensure your customers are never waiting on you.
• Reduce demand on other high cost interaction channels
  manage low cost, high frequency customer requests via Ciboodle Live’s self-service software and free up time for your contact center agents to deal with more complex and valuable customer requests.
• Blend service channels to ensure smooth sailing towards query resolution
  for those customers that hit a problem on the web, self-service allows them to collaborate with your experts via co-browse, chat, and click-to-call. Seamless transfer from web to these channels, eradicates the need to repeat customer information and context.
• Provide a multilingual, multichannel customer self-service experience
  the intuitive interface is easy to use and simple to modify, resulting in a highly personalized interactive online experience.
• Build reusable service experience processes
  save the time, hassle and cost associated with building your business processes many times over for each of your interaction channels and instead build them once. Then offer your customers a consistent and engaging customer experience, regardless of the channel they choose to engage.