Sword Ciboodle Professional Services

Our global professional services team has the experience and talent that ensure our clients get the most out of their customer service transformation program.

The people

The Sword Ciboodle people have years of effective IT delivery experience and knowledge gained from implementing challenging client initiatives around the world. In contrast to package installations, we specialize in business process improvement initiatives, which makes gives us a flexible advantage over our rigid, package based competitors.

Sword Ciboodle's professional services team is expert in translating business improvement goals into software solutions for high volume organizations that service, and sell to, their customers over more than one channel.

One Team

Our one team ethos ensures that our professional services team complements that of our clients. From project inception, our consultants work with clients as they define their unique customer experience vision. Our lean expertise ensures that vision is executed in the most efficient way possible.

Partner Delivery

We often deliver projects directly with clients but it is not unusual for us to enlist the additional expertise of our select network of partnering organizations. Having delivered solutions alongside PA Consulting, Logica CMG, Accenture and Dimension Data, Sword Ciboodle's client-base has the benefit of access to a blended team of specialists.

Quality Assurance

To guarantee quality, all individuals who contribute to Sword Ciboodle's professional services teams have been appropriately accredited through The Sword Ciboodle Academy; an obligation placed on our resource and that of our partners to ensure that all engineers are regularly certified, and that we maximize your speed-to-value.

The product

Sword Ciboodle is not a traditional shrink wrap software package; instead it is a framework that helps us deliver your CRM solution across the enterprise. Contact center, web self-service, and branch solutions are much faster than all alternatives.

Our clients enjoy frequent four-weekly change cycles for key process improvements following a Sword Ciboodle implementation.